Popular Questions
How do I know what product is for me?
We have 3 main best-selling products: Compression Shoulder Brace, Orthopedic Hip Stabilizer, and Neck Brace.
If you suffer from any type of shoulder problem - pain, swelling, or injury - we recommend that you start with our Compression Shoulder Brace.
If you are struggling with hip pain and instability, our Orthopedic Hip Stabilizer is for you.
And if you feel pain in your neck - be it stiffness, tension, or injury - go with our Neck Brace for targeted support and relief.
Where can I contact you?
You can contact us via 2 different channels... To access chat support click on the icon at the corner of your screen (bottom-right)...
Need more help?
Email us at: info@medilab24.com
What payment methods are available?
We accept Paypal, Visa, Mastercard, American Express, Discover, JBC, Diners Club.
How are medilab24 products different from other brands?
Our products reflect our belief that health should be simple, affordable, and available to everyone
Our mission is to help 11 million people 11x their health and quality of life and save them at least $11,000 a year on surgeries, pain pills, physical therapies, etc.
And we are not going to accomplish that by offering poor products.
When can I expect the results to show?
It takes time to help reduce the inflammation below the surface of the skin or to work through the muscle cramps you have had for many weeks, months, or years.
Some users experience relief really quickly while others need more time. This is based on your body and the nature of your condition.
How do I know your products work?
We have more than 1,000+ 5-star reviews from past and current users. If that’s not enough, we also offer a 90-Day Relief-or-Refund Guarantee.
That means that you have a full 90 days to try our products and see for yourself how well they work before deciding whether or not you want to keep them. Fair enough?
Orders & Shipping
I forgot to use my discount, what should I do?
No worries!We're happy to help you with your order.
We're happy to help you with your order.To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit), and contact our Customer Experience team at info@medilab24.com
How do I know if my order has been placed successfully?
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow your shipment.
Where is my order?
Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online at the Order Tracking page.
Returns & Exchanges
Returns and refunds requests:
Our commitment to your satisfaction is evident in our products, backed by a 90-Day 100% Money Back Guarantee.
If you find yourself not fully satisfied, we will initiate a refund for the entire amount you paid.
For returns, please:
- Email our support at info@medilab24.com
- Follow the instructions provided by our support specialist
- Once your request is approved, you will get a confirmation email with shipping guidelines
Question Not Answered?
Send us an email to info@medilab24.com
Please note: if you send more than one email, your email will be moved to the back of the support queue.
That means the more emails you send, the longer it takes to get a reply.
Just send us one and we will reply to it within 24 hours, that’s a guarantee. Order cancellation emails will be answered first.